Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and RNS Management Group LLC (“we,” “us,” or “our”) for use of Landlord (“the Service”), our property-management platform. By creating an account, signing in, or using the Service, you agree to these Terms and our Privacy Policy.

Landlord helps property managers and landlords track properties, finances, leases, contacts, reports, and operational communications. Features may change over time. We may suspend or modify the Service with reasonable notice where practicable.

You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account. Access may be limited by role and property permissions set by your organization.

You agree not to:

• Use the Service unlawfully or to harass, spam, or mislead others.
• Send unsolicited marketing messages or messages to purchased contact lists through the Service.
• Attempt to bypass security, access other users' data without authorization, or disrupt the Service.
• Upload malicious content or infringe others' intellectual property or privacy rights.

Program name: Landlord SMS

Program description: Landlord SMS enables property managers using Landlord to send and receive operational text messages (SMS) and multimedia messages (MMS) with tenants, vendors, and other property contacts about an existing lease or property relationship. Examples include rent and payment reminders, maintenance scheduling and updates, move-in/move-out instructions, access coordination, and replies to inquiries. Messages are not promotional blasts or cold outreach.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Message frequency varies based on your tenancy or property-management activity. There is no fixed schedule.

Support contact: info@thernsgroupllc.com

Opt-out: Reply STOP at any time to cancel SMS/MMS messages from that sender thread. After opting out, the property manager cannot send you further messages throughLandlord until you opt back in.

Opt-in again: Reply START or UNSTOP to resume messages after opting out.

Help: Reply HELP for assistance, or contact info@thernsgroupllc.com.

End users (tenants and property contacts) may opt in to Landlord SMS separately from any lease or service agreement. Receiving text messages is optional and is not required to complete a lease, rental application, payment, or any transaction with the property manager. We do not use purchased lists or cold outreach.

Consent may be obtained when:

• Online opt-in: The end user submits the public form at /sms-program#opt-in with their mobile number and an unchecked consent checkbox (not pre-selected).
• Optional written consent: During lease signing or tenant onboarding, the tenant may check a separate, unchecked box (or sign a separate SMS consent addendum) authorizing operational text messages. The box is not required to complete the lease or transaction.
• Documented permission: Before the first outbound message, the property manager records that the tenant or contact gave verbal or written permission to receive operational SMS.
• Inbound initiation: The end user sends a text to the property management number or replies to a prior operational message about their tenancy or property.

Program details and disclosures: Landlord SMS program page.

The Service integrates with third parties (for example, Plaid for bank linking, Twilio for messaging, and cloud hosting providers). Your use of those features may be subject to the third party's terms and privacy policies. We are not responsible for third-party services outside our control.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE FOR EVERY FINANCIAL, LEGAL, OR TAX DECISION. YOU ARE RESPONSIBLE FOR VERIFYING INFORMATION AND CONSULTING PROFESSIONALS AS NEEDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RNS MANAGEMENT GROUP LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where federal law applies.

We may update these Terms from time to time. We will revise the “Last updated” date when we do. Material changes may be communicated through the Service or by email where appropriate. Continued use after changes constitutes acceptance.

Questions about these Terms or Landlord SMS: info@thernsgroupllc.com

RNS Management Group LLC
3749 North 15th Street
Philadelphia, PA 19140
US